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Monday
, November 12
TBA
11:00am •
Opera Kick off Meeting - Hotel Leaders only
1:00pm •
Opera Configuration Day 1
Tuesday
, November 13
TBA
8:00am •
Opera Configuration Day 2
Wednesday
, November 14
TBA
8:00am •
Opera Configuration Day 3
Thursday
, November 15
TBA
8:00am •
Opera Configuration Day 4
Sunday
, November 25
TBA
12:00am •
Service Essentials 1 & 2 (Option 1)
8:00am •
Service Essentials 1 & 2 (Option 2)
1:00pm •
Getting to Know Delta (Option1)All
Monday
, November 26
TBA
9:00am •
Trainer Arrival
1:00pm •
Getting to Know Delta (Option 2)
Tuesday
, November 27
TBA
8:30am •
Opera Core Class - Part 1
10:00am •
System access with GM
10:00am •
GM Intro MGS, Ebonus, GuestVoice, Critical Path/ Land-it
1:00pm •
Front Office MGS/Compass/EMPOWER eLearning Lab
3:00pm •
Marriott Rewards Training Review
Wednesday
, November 28
TBA
8:00am •
Intro to Housekeeping Team and deep dive into department
8:30am •
Opera Core Class - Part 2
12:00pm •
Events BOH Staging
12:00pm •
Laundry Training
12:30pm •
Lost & Found Training
1:00pm •
Front Office MGS/Compass/EMPOWER eLearning Lab
Thursday
, November 29
TBA
8:00am •
Delta Basics
8:30am •
Opera Core Class - Part 3
8:30am •
Guest Room Security / Master Key Procedures / Sharps Kit Training
9:00am •
Biohazard Training
9:30am •
ECOLAB Training
11:00am •
Kitchen Cleaning/Zoning
12:00pm •
Restaurant BOH Staging/cleaning
1:00pm •
Front Office MGS/Compass/EMPOWER eLearning Lab
Friday
, November 30
TBA
8:00am •
Delta Basics
8:30am •
Guest Room Security / Master Key Procedures / Sharps Kit Training
8:30am •
Opera Group Housing (Part 1 of 2)
9:00am •
Restaurant AM Test Meal
9:00am •
Biohazard Training
9:30am •
ECOLAB Training
10:00am •
Housekeeping Operations Training
1:00pm •
Restaurant PM Test Meal
1:00pm •
Opera Housekeeping Training
2:00pm •
Great Food Safe Food-Session 1
2:00pm •
Room Staging Housekeeping
3:30pm •
Opera Basics
Saturday
, December 1
TBA
8:00am •
Front Office Elevated Operations Training
8:30am •
Opera Core Class - Part 4
9:30am •
Mobile Service Training
10:00am •
Marriott Rewards Training Review
10:30am •
Great Food Safe Food-Session 2
11:00am •
Brand Standard Audit Review
12:00pm •
Cart setup with Leaders
12:00pm •
Steps of Service- IRD/Restaurant
1:00pm •
Front Office Elevated Operations Training
1:00pm •
Opera Night Audit
2:00pm •
Bar 101 Training
2:30pm •
Mobile Service Training
3:00pm •
Marriott Rewards Training Review
4:00pm •
Brand Standard Audit Review
4:30pm •
GuestVoice
5:00pm •
Uniform Fitting
Sunday
, December 2
TBA
8:00am •
Cart setup housekeepers show
8:00am •
Front Office Elevated Operations Training
8:30am •
Opera Core Class - Part 5
9:30am •
Mobile Service Training
10:00am •
Marriott Rewards Training Review
11:00am •
Marriott Rewards Training Review
11:30am •
GuestVoice
11:30am •
GuestVoice
12:00pm •
Food Show
1:00pm •
Front Office Elevated Operations Training
1:30pm •
Delta Elevated Service for Leaders
2:30pm •
Mobile Service Training
3:00pm •
Restaurant Zoning/Prep
3:00pm •
Marriott Rewards Training Review
4:00pm •
Brand Standard Audit Review
4:30pm •
GuestVoice
Monday
, December 3
321
8:30am •
Welcome to MARSHA
TBA
8:00am •
TEAM OFF
8:30am •
TEAM OFF
9:00am •
Breakfast Test Meal
9:30am •
IRD AM Test Meal
12:00pm •
All Day Test Meal
2:00pm •
All Day IRD Test Meal
Tuesday
, December 4
321
8:30am •
MARSHA Mini Hotels
TBA
8:00am •
Bed Making & Room Placement Show
8:00am •
CLEAN ALL PUBLIC SPACE (Guest Ready)
9:00am •
Breakfast Test Meal
9:30am •
CLEAN ALL PUBLIC SPACE
10:00am •
Restaurant AM Test Meal
11:00am •
Operations Occupy Room training/ Personalize Training/ DND
12:00pm •
Beverage Training
1:00pm •
Restaurant PM Test meal
1:30pm •
Opera Group Housing (Part 2 of 2)
2:00pm •
Dinner Test Meal
4:00pm •
Front Office Staging and Clean up
Wednesday
, December 5
TBA
8:00am •
Opera Front Office Role Play
8:00am •
Bed Making & Room Placement Show
8:30am •
MARSHA Inventory Balancing
9:00am •
IRD AM Test Meal
9:00am •
FINAL Room Walk/Clean
9:00am •
Breakfast Test Meal
12:00pm •
Lunch Test Meal
12:00pm •
Beverage Training
12:00pm •
IRD PM Test Meal
1:00pm •
Opera Accounting
1:00pm •
FINAL Public Space Walk/Clean
4:00pm •
Opening Rally
Thursday
, December 6
TBA
12:00am •
Opening Day
12:00pm •
Mobile Check- In Training
Friday
, December 7
TBA
9:00am •
Trainer Departure
Saturday
, December 8
TBA
12:00am •
Delta Rally Set
12:30pm •
Opera OXI and Marriott Rewards
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Delta Green Bay
America/Los Angeles
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annika iliadis
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Dates
Monday
, November 12
Tuesday
, November 13
Wednesday
, November 14
Thursday
, November 15
Sunday
, November 25
Monday
, November 26
Tuesday
, November 27
Wednesday
, November 28
Thursday
, November 29
Friday
, November 30
Saturday
, December 1
Sunday
, December 2
Monday
, December 3
Tuesday
, December 4
Wednesday
, December 5
Thursday
, December 6
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, December 7
Saturday
, December 8
Venue
321
TBA
Session Type
Accounting Associates
Accounting Leaders
All Associates & Leaders
Bartenders
Culinary
Events
F&B
Front Office
Front Office Leaders
Group Housing
Housekeeping
Housekeeping Leaders
In Room Dining
Night Audit
Revenue Management
Sr. Leadership
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